Privacy Policy

Introduction

Burnett Painting ("we," "us," or "our") operates this website at burnettpaintingavl.com. This Privacy Policy explains how we collect, use, share, and protect information you provide when you contact us, request a quote, or use our website. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Personal Information. When you submit a contact or quote request form, we may collect:

• Your full name

• Phone number (mobile)

• Email address

• Service address or project location

• Details about the painting project you're requesting

Usage Data. We may automatically collect basic browsing information such as IP address, browser type, pages visited, and referring URL.

Cookies. Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings.

We do not collect payment information through this website.

SMS Messaging Consent & Terms

By providing your mobile phone number and submitting a form on this website, you expressly consent to receive text messages (SMS) from Burnett Painting at the number you provided, including messages sent by automated means.

Types of messages you may receive:

• Transactional messages: appointment confirmations, scheduling updates, estimate follow-ups, project status updates, and responses to your inquiries.

• Promotional messages: occasional offers, seasonal promotions, and service announcements.

Message frequency: Message frequency varies based on your interaction with us. You may receive up to a few messages per week.

Message and data rates: Msg & data rates may apply. Check with your mobile carrier for details.

Opt-out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive a confirmation message and no further messages will be sent, unless you opt back in.

Help: For help, reply HELP to any message, or contact us at (941) 223-4175.

Consent is not a condition of purchase. Your consent to receive SMS messages is not required to purchase any goods or services from Burnett Painting.

Eligibility: You must be at least 18 years old to opt in to SMS communications.

Carriers: Carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint) are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

We use the information you provide solely to:

• Respond to your quote or service inquiry

• Schedule estimates or appointments

• Send transactional and (with consent) promotional SMS or email communications

• Follow up on your project

• Improve our website and services

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only with trusted service providers (such as our CRM or scheduling tools) who help us operate our business, and only to the extent necessary to provide their services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. SMS opt-in data and consent are never shared with any third parties.

This website uses Google Maps to display our service area. Google's privacy policy applies to that service.

Data Security

We use reasonable administrative and technical safeguards to protect the personal information you provide. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request to access, correct, or delete the personal information we hold about you by contacting us at the information below. You may also opt out of marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your information, please contact:

• Burnett Painting

• Phone: (941) 223-4175

• Location: Asheville, NC